Postage & Handling Information

All items are sent via Australia Post standard postage. This price includes the packaging of your products, post box/satchel and tracking.

Once your package has been scanned into Australia Post, you will receive a confirmation email which will include your tracking information. Roseicapilla will not be held responsible for any lost items, once handed over to Australia Post. It is your responsibility to check the tracking information sent. If you have any questions in regards to the tracking of your parcel, please call Australia Post on 1800 101 318.

It is your responsibility to check your postal address at the time of the order. Roseicapilla is not liable for purchases returned to us due to incorrect addresses. Re-directing post will occur at the customer's expense. We will address your parcel as it is written.

Please allow 6-10 working days (excluding weekends and public holidays) for your order to be processed, packed and posted (unless otherwise stated within the product listing!). We will not be held responsible for the time it takes Australia Post to deliver your package (2-20 days as per the Australia Post website via the standard service). Once your parcel is posted, it is out of our control.

We post INTERNATIONALLY to various countries. Price includes tracking, We will not post without tracking. If you don't see your country please email us. Roseicapilla will not be held responsible for extra government taxes & charges that may be issued upon arrival into your country. These charges will be additional charges, responsible by the package receiver. We WILL NOT send overseas packages marked as 'gift'.